Tablet004

A ticket an employee and a user and a system but I don't know how to link between them and I'm not sure if that's all of them

Can anyone provide help with drawing an ERD for this scenario ITHelpDesk is an online system used by the IT Department at MYCompany to manage and track user’s issues and complaints regarding their usage of computing resources in MYCompany. You are to develop ITHelpDesk System to help them improve the performance of the current situation and overcome the problems that arise nowadays. The system uses a ticket system to manage the user’s IT issues and complaints. Each ticket will contain a title, body, system specification, priority and the employee to send it to. The employee will be added to the ticket and sends a response to the ticket. The user will receive the response of the employee. The system will contain the ability to search in a knowledge base of common issues (built by IT Department) so they can solve issues on their own if possible. An admin can generate reports from the system to track the performance of their employees and their section.