scoped out

Hi I bought the 3.5x90X stereo zoom dual halogen scope: What a waste that was! Like pulling teeth to get answers. The fancy talk about service and product seems good when you read it, but they cannot answer simple questions or get back to you in a week. They cannot fix the broken parts or clear up the issues, in fact they were responsible for having me send it back for repairs and then forgot they had it. Then they claimed they sent the money back instead of fixing it and then told me they were too big and important to mess with it according to Ben Johnson in charge of internet sales after a 4 minutes try to find my scope conversation. He rushed me off the phone and said they sent me my money back. After a lot of time and check he had no clue and they did not send the money back and on top of his poor demeanor and total lack of customer care. In the mean time I have no scope, I am out major money, and I cannot imagine what he was thinking to be so rude. They talk a big game in their listings, but there is no knowledge base, I asked about the k on the hals too. They did not return the scope or the money. When I tried to get my scope back or fixed Ben Johnson, five weeks head of internet sales with the company, told me I was sent my money back and to have a nice day. My bank denies this as well as ebay. Availability of anyone who can help is not what they do. I was totally insulted by this 4 minute brush off with this man. Bottom line greed appears to be their motivator. The scope lights were extremely orange and I could not get a true color readings on their best scope. The halogen lights do not come close to allowing clean true color.I was instructioned on how to send it back and did so. The person I had been dealing with was fired and she told me to go to their site and buy the same bulb again, hum... Two big thumbs down on Precision World, Jennifer, Ben Johnson and Amscope. They appear to be the British Petroleum of microscopes!! Ebay advises me to get the police involved, with internet fraud to clear up my encounter with them. Just how I want to spend my time!!! scoped out