I HAD THE SAME EXPERIENCE.. Amscope's customer service is BEYOND TERRIBLE is an ACCURATE STATEMENT, NO TRUER WORDS HAVE EVERY BEEN SPOKEN . No business like this should be allowed to survive,, I agree
I also might add... the lieing to the face thing is all true. Dishonesty is a big no no... not only in life but especially in business.
DO NOT BY FROM AMSCOPE- BASED ON PRINCIPLE
Three thumbs down for (name removed by moderator) and Amscope! Malarachy!!
Go to microscope.com or solid vendor like VWR.