Mordred Posted January 17, 2018 Posted January 17, 2018 This problem started after the last server repairs. If I recall it was on the New years when the hard drives were being serviced. Since that time my mobile phone has not been able to connect using data however reliably connects using my home wifi. The message I recieve is "connection refused." I tried both full and mobile version from my phone same message.
iNow Posted January 17, 2018 Posted January 17, 2018 Is it possible it’s a work phone and the IT dept blocks access when using data on a plan that they are responsible for paying?
Mordred Posted January 17, 2018 Author Posted January 17, 2018 No its a personal phone through a Telus provider.
Endy0816 Posted January 17, 2018 Posted January 17, 2018 1 hour ago, Mordred said: This problem started after the last server repairs. If I recall it was on the New years when the hard drives were being serviced. Since that time my mobile phone has not been able to connect using data however reliably connects using my home wifi. The message I recieve is "connection refused." I tried both full and mobile version from my phone same message. Does it work for other sites?
Mordred Posted January 17, 2018 Author Posted January 17, 2018 (edited) Yes including other forums. The problem started precisely the same day as the server downtime to repair/replace the harddrives this particular repair http://www.scienceforums.net/topic/112454-happy-holidays-from-sfn/ Prior to that zero problems for over a year on same phone and phone provider. edit tested wife's phone same provider plan and phone make and model same problem. Edited January 17, 2018 by Mordred
Endy0816 Posted January 17, 2018 Posted January 17, 2018 Can you try via this link instead? https://goo.gl/dKp1xU Trying to see if its a dns problem.
Endy0816 Posted January 17, 2018 Posted January 17, 2018 13 hours ago, Mordred said: Same error, same symptoms. :'( Reading about someone else on Telus with a similar situation. https://forum.telus.com/t5/Internet-TV-Home-Phone/Can-NOT-access-website-with-Telus-network/td-p/66185
Sensei Posted January 17, 2018 Posted January 17, 2018 Did you check DNS? Try Google DNS for a start.
koti Posted January 17, 2018 Posted January 17, 2018 Mordred, I know how this sounds but did you pay your bill? Also, I’d call your provider to ask them how to reset the network setting on your particular phone/OS and ask them to reset your settings from their side.
Strange Posted January 17, 2018 Posted January 17, 2018 Have you tried turning it off and on again? (Seriously.) Sometimes its enough to just turn on airplane mode for about 30 seconds.
Sensei Posted January 17, 2018 Posted January 17, 2018 10 minutes ago, Strange said: Have you tried turning it off and on again? (Seriously.) Sometimes its enough to just turn on airplane mode for about 30 seconds. It flushes DNS. https://apple.stackexchange.com/questions/272013/how-do-i-flush-the-dns-cache-on-ios https://www.ihash.eu/2014/07/clear-dns-cache-iphone/
koti Posted January 17, 2018 Posted January 17, 2018 (edited) Turning an iphone off and on didnt work for me as well as doing the hard reset didnt work. I had to go into data options in settings and reset from there <— Apple support confirmed. Edited January 17, 2018 by koti
Strange Posted January 17, 2018 Posted January 17, 2018 1 hour ago, Sensei said: It flushes DNS. It can do a lot more than that. Resetting some of the radio circuits etc.
Mordred Posted January 18, 2018 Author Posted January 18, 2018 Yes tried restarting phone. (usually my first step to troubleshooting electronics lol) yes bill is paid Tried a factory reset of software as well (after backing up data)
iNow Posted January 18, 2018 Posted January 18, 2018 Is there an option in your browser to add as trusted site?
hypervalent_iodine Posted January 18, 2018 Posted January 18, 2018 I've alerted our more tech savvy admin to this, so hopefully they'll have some suggestions for you.
Mordred Posted January 18, 2018 Author Posted January 18, 2018 Thanks for all the help so far. Thankfully there is enough hotspots around to connect that its not too great a worry lol just anooying
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