Grievances and use of the Private Messages System

[Sayonara]

It has come to the attention of the Administrators that some users, staff included, are making inappropriate or inadvisable use of the Private Message system.

 

 

Grievances with Staff Members

 

If you have a grievance with a particular member of staff, you are quite right to try and reconcile your differences by approaching them with a PM. However, if this approach fails, you need to raise the matter with myself (or another administrator if you are not happy talking to me) instead of being drawn into a protracted argument.

 

We now have a strict and effective policy in place which staff have to abide by, and the policy is very clear about what is and is not acceptable.

 

 

Reporting posts by PM

 

Do not make complaints about posts by private message. Use the "Report this Post" feature. On the default forum skin, this is an exclamation icon to the top right of each post.

 

If you report a post by private message, there is no audit trail and in all likelihood the complaint will not be dealt with effectively. It may also not be dealt with in accordance with our rules. Lastly, a complaint reported by PM to just one person loses the benefit of being viewed and responded to by a range of experienced staff members.

 

 

Inappropriate PMs from Staff

 

If you receive a PM or a series of PMs from a member of staff which you believe is inappropriate in any way, please raise the issue with the Administrators by forwarding it to us. You can copy all of us in to the address line.

 

If you receive a PM from any member which you are unhappy with, you can report this in the same way that you report a post: by clicking the exclamation icon at the top right of the PM. Do this for any PM which you feel breaches the rules, bearing in mind that it will be visible to all moderators and admins.

 

 

The list of SFN staff is posted here, by group:

http://www.scienceforums.net/forum/showgroups.php

Edited March 25, 2009 by Sayonara³