Deming

[Athena]

The US entered WWI crying "Democracy and autocracy can not co exist". However, US industry is built on England's model of autocracy. Later, replacing liberal education with education for technology, and thinking of students as products to prepare for industry, had ramifications that are not good for democracy. Edwards Deming dealt with the problem of our autocratic industry, and his institution carries on his work. I write because I believe a return to education for democracy and replacing the autocratic model of industry with Deming's democratic model, would correct many of the problems we are experiencing, including our present economic problem.

 

http://en.wikipedia...._Edwards_Deming

 

 

 

Key principles

Deming offered fourteen key principles to managers for transforming business effectiveness. The points were first presented in his book Out of the Crisis. (p. 23-24)^[24] Although Deming does not use the term in his book, it is credited with launching the Total Quality Management movement.^[25]

 

1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive, stay in business and to provide jobs.
2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
3. Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place.
4. End the practice of awarding business on the basis of a price tag. Instead, minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust.
5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
6. Institute training on the job.
7. Institute leadership (see Point 12 and Ch. 8 of "Out of the Crisis"). The aim of supervision should be to help people and machines and gadgets do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
8. Drive out fear, so that everyone may work effectively for the company. (See Ch. 3 of "Out of the Crisis")
9. Break down barriers between departments. People in research, design, sales, and production must work as a team, in order to foresee problems of production and usage that may be encountered with the product or service.
10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
11. a. Eliminate work standards (quotas) on the factory floor. Substitute with leadership.
    b. Eliminate management by objective. Eliminate management by numbers and numerical goals. Instead substitute with leadership.
12. a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
    b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objectives (See Ch. 3 of "Out of the Crisis").
13. Institute a vigorous program of education and self-improvement.
14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job.

"Massive training is required to instill the courage to break with tradition. Every activity and every job is a part of the process."^[26]

 

 

Seven Deadly Diseases

The "Seven Deadly Diseases" include:

 

1. Lack of constancy of purpose
2. Emphasis on short-term profits
3. Evaluation by performance, merit rating, or annual review of performance
4. Mobility of management
5. Running a company on visible figures alone
6. Excessive medical costs
7. Excessive costs of warranty, fueled by lawyers who work for contingency fees

"A Lesser Category of Obstacles" includes

 

1. Neglecting long-range planning
2. Relying on technology to solve problems
3. Seeking examples to follow rather than developing solutions
4. Excuses, such as "our problems are different"
5. Obsolescence in school that management skill can be taught in classes^[27]
6. Reliance on quality control departments rather than management, supervisors, managers of purchasing, and production workers
7. Placing blame on workforces who are only responsible for 15% of mistakes where the system designed by management is responsible for 85% of the unintended consequences
8. Relying on quality inspection rather than improving product quality

Deming's advocacy of the Plan-Do-Check-Act cycle, his 14 Points, and Seven Deadly Diseases have had tremendous influence outside of manufacturing and have been applied in other arenas, such as in the relatively new field of sales process engineering.^[28]

 

Edited October 14, 2012 by Athena

[imatfaal]

The US entered WWI crying "Democracy and autocracy can not co exist". However, US industry is built on England's model of autocracy. Later, replacing liberal education with education for technology, and thinking of students as products to prepare for industry, had ramifications that are not good for democracy. Edwards Deming dealt with the problem of our autocratic industry, and his institution carries on his work. I write because I believe a return to education for democracy and replacing the autocratic model of industry with Deming's democratic model, would correct many of the problems we are experiencing, including our present economic problem.

 

http://en.wikipedia...._Edwards_Deming

 

 

 

 

 

"However, US industry is built on England's model of autocracy." With respect England isn't even a state let alone a state under the thrall of an autocrat. Great Britain, and latterly the United Kingdom, is and has long been a democracy (well truth be told a constitutional monarchy). At the time of the declaration of war in August 1914 the elected prime-minister was H H Asquith, the son of a wool merchant, by the end of the war Asquith had been replaced by David Lloyd George (whose father was a teacher) as head of a coalition government; not exactly autocracy is it? Britain was in fact remarkable in the fact that parliament took tax raising powers, the process of law-making, the execution of laws, and many other things out of the hands of the "divinely-appointed" monarch centuries ago. You might like to read up about Dr Bonham's case in which the formidable Edward Coke ruled that the King was subject to the law, and that parliament was subject to the common rights of man in the sixteenth century. You could argue that absolute monarchy - ie autocracy - was dealt a fatal blow by magna carta even earlier in 1215.

 

"Democracy and autocracy can not co exist" - This is in quotes - so who said it? I searched on it and only results are your web-postings for the last 4-5 years